Q. I have lost my tickets. Can you replace them?
A. Most other box offices or ticket agencies cannot or will not replace lost tickets, however we will help if we can. If you bought your tickets on line you can reprint your confirmation form if you still have it on your device. If you cannot reprint it, all you need is your name and the credit card you used to buy the tickets and we should be able to find you on the list when you arrive. If you bought directly from us by post please contact us and we will try to help you.
Q. Is it possible to get a refund on my ticket?
A. Sorry, we cannot normally refund unwanted tickets.
Q. Will tickets be available at the Festival?
A. It is best to buy in advance but tickets will, if not sold out, be on sale at the box office and on the door of some individual events over the long Festival weekend. You can check the website and Twitter for announcements about availability. Similarly Camping passes will be available from the camp site stewards.
Q. Can I pay by card?
A. From 2021 we hope to be accepting payment by most credit and debit cards in the box office.
Q. Why is there a booking fee charged on top of ticket price?
A. We sell our tickets direct to you by post at their face value. However if you book on line or via one of our official outlets you will also have to pay a booking fee as that is the way they cover the cost of offering this service for us and for you.
Q. Are there any concessions for the disabled?
A. We keep all tickets as cheap as we can so the only concessions we do are for under 16s who come with their parents or guardians. However were a disabled person over 16 cannot attend without a career we will consider not charging the career. Please contact if you need to discuss this.
Q. Are there any disabled facilities on the campsite?
A. We are sorry but as the campsite is just a farmer’s field we are unable to provide any special facilities except disabled toilets.
Q. Is the festival accessible to the disabled?
A. Most venues are public buildings and the rooms we use are on the ground floors. The exceptions to this are the Town Hall and Tenterden Club both of which have stairlift to the first floor where events are held but there are still one or two steps to negotiate. There are plans for a lift in the Town Hall by 2022.
Q. Are there disabled toilets available?
A. Disabled toilet facilities are available in the public toilets on the Recreation Ground and Station Road and in most venues.
Q. What should I do if I have any special needs to enable me to enjoy the festival?
A. If you have any special needs please contact us.
ACCOMMODATION, TRANSPORT, TRAVEL AND PARKING
Q. Where is Tenterden
A. About 10 miles west of Ashford on the A28 in the Weald of Kent
Q. Is there accommodation available
A. See the list of hotels, B&Bs, Glamping sites, campsites, etc. on our website. We also have our own temporary campsite.
Q. Where can we park?
A. There are various public pay and display car parks in the town centre and a small amount of limited on road parking.
Q. Where are the nearest railway stations?
A. Ashford and Headcorn are the nearest mainline stations. Kent and East Sussex Railway, a heritage railway, runs from Tenterden to Bodiam. Ashford International has fast links to London as well as to Europe via the Channel Tunnel or Port of Dover.
Q. Is there a bus service to Tenterden.
A. There are services from all the main towns such as Ashford, Hastings, Tunbridge Wells, Maidstone, etc. to Tenterden but check the times of the last bus in the evenings.
Q. Is there a Festival campsite?
A. Yes but it is a temporary site in a farmer’s field so do not expect luxury.
Q. Can I park my car next to my tent or caravan?
A. Yes but please do not drive on and off the field more than is absolutely necessary especially if it is wet.
Q. Can I put a tent next to my friend's?
A. Yes, space permitting.
Q. Can my friends keep a space for my car and tent next to theirs?
A. Yes until the site starts to get crowded.
Q. Can I place an awning at the side of my caravan or campervan?
A. Yes but please be sensible and fair to other people using the site. If anyone takes liberties we may ask you to buy a second pass.
Q. Is there a water supply or any electrical hook-ups on the campsite?
A. No it is only a farmer’s field so please bring bottled water for drinking.
Q. Can I sleep in my car?
A. No, only in tents, caravans or campervans.
Q. Are there any restrictions on tent size?
A. No but please try to be sensible and fair to others.
Q. Are there shower and toilet facilities on the camp site?
A. Only basic portable toilets and facilities for emptying chemical toilets.
Q. Can I have a barbeque or fire at the camp site?
A. Yes but please be very careful and make sure fires are fully extinguished when not attended.
Q. Are dogs allowed on the campsite?
A. Yes well behaved dogs are welcome on the site but please remember that this is a field on a working farm and there will be farm animals in nearby fields. Keeps dogs on leads and remember the Countryside Code.
Q. We are travelling a long way so can we arrive and camp from Thursday?
A. Yes but not until after mid day. You must vacate the campsite on Monday morning.
Q. Can we camp without actually attending the festival?
A. No, the campsite is for festival goers only.
ANY OTHER QUESTIONS
Q. I can't find the answer to my question so who do I contact?
A. Check the information on the website and if you still cannot find the answer use the” Contact Us” form on the website for any other questions
THANK YOU AND ENJOY THE FESTIVAL